Credit Cards

Credit Card Policy and Security

Note: All work performed by contractor is on a cash term basis due upon receipt. Contractor understands that many times electrical problems happen when money is tight and so a customer may need to use a credit card to pay, and in such "troubleshooting" or repair situations we may waive a 3% service charge for their use at contractor's sole discretion. However, this does not apply to accepted quotes and other optional work requested by customer.

Customer represents that the agreement is a cash transaction wherein no financing is contemplated and contractor acts in reliance on said representation. Unless mutually agreed to in writing otherwise, payment will be made as follows: 10% deposit upon bid acceptance and the remainder upon completion of the work. A 3% service charge will be applied and due for credit card transactions.

This notice discloses the credit card practices for www.RobertsElectricService.com. 

Dear Customer,

Thank you for entrusting us with your credit card information.

Roberts Electric Service is certified as a compliant merchant (Level 4) under the Payment Card Industry Security Standards Council (PCI DSS) protocol (re-authorized annually). At no time do we enter or store card holder data electronically, nor do we use dedicated terminals or any electronic transmission system that could record this information—nor do we share your personal information with third parties.

Although our preferred method of payment is by check, from time to time we may
at our discretion ask a customer for a credit card to secure payment for our services.
No charges or holds are made when we do this. Instead, your information is kept in original handwritten form only in a secure location until such time as either we have completed your project or you cancel your order. Once we have completed your project, you may pay by check or cash, or direct us to charge the card you provided or provide a different card. In the event of either cancellation or receiving payment, all handwritten credit card information is destroyed by machine shredding.

If by ten (10) days after we have completed work and delivered an invoice, we have not received either physical payment or adequate response to requests for payment, Roberts Electric Service is authorized to charge the face amount of the invoice plus a 3% service charge on the credit card you provided and we will mail or email you a receipt as proof of payment.

We are committed to ensuring our customers' trust and safety, and we thank you for calling us for your electrical needs.

If you feel that we are not abiding by this credit card policy, you should contact us immediately via telephone at (619) 757-7500 or via email to or regular mail below:

 Service@RobertsElectricService.com.

Roberts Electric Service, Inc.
302 Washington St #100
San Diego, CA 92103